Frequently Asked Questions

What services do you offer?

Custom Signage for weddings, showers, parties, Home etc. as well as rental pickups, rental deliveries, day of venue styling, and day of venue styling + coordination.

Do you have an order minimum?

Yes, there is a minimum of $200 for each rental pickup and delivery order.

Can I pick up and return the items myself?

You may schedule a pickup from our location (my studio in Larkinville or my home in Orchard Park), with an appropriate vehicle. Weekend orders may be picked on Thursdays and Fridays and dropped off Monday or Tuesday. If additional time is needed we can discuss on an individual basis.

Can I have my items delivered to the venue, even if I don’t need styling?

Absolutely! We can schedule a delivery to your location or venue. Our delivery charges begin at $50.00. Delivery includes drop off on Friday or Saturday and pick-up on Monday or Tuesday. A $400 minimum order is required to make a Saturday delivery.

How do I reserve my date?

A 50% deposit is required to reserve your date, together with a signed rental agreement. The remaining balance is due 14 days before your event.

How do I pay?

A contract is sent through my website, and you may pay via credit card. I also accept Venmo, check and cash payment.

I already reserved my items but changed my mind with the items I booked.

If a specific item has not been rented yet, you may change your order. Your order becomes finalized 14 days before your event and after that, no changes can be made.

Oh no, a guest accidentally broke something!

I will try my best to repair a damaged or stained item. However, if an item is irreparable, or there is a significant cost to restore the item, the client will be charged accordingly. Pricing for each item is generally three times the rental value of the item. You will be notified within one week of the return of items if damages are discovered, or items are found to be missing upon sorting, laundering, and counting.

What if you don’t have the pieces I am looking for?

If it fits my collection, I would love to scour all of New York looking for the next one-of-a-kind item for your special day. If you book with me, I will try my very best to provide you with the items necessary to complete your vision.

I already have a day of coordinator, but they don’t set up décor. Can you help?

Yes! I regularly work alongside with coordinators. Please see our Venue Styling package for more information.

I already have a wedding planner, do I need the styling package?

If you have contracted your wedding planner to coordinate the event as well as style your wedding, then I recommend that you do not purchase the styling package, and consider a rental delivery instead.

I have wedding items or a vintage/rustic piece I’d like to sell.

I am constantly updating and expanding my inventory. Feel free to send me an email with photos and pricing to mbrindamour1@gmail.com

How should glasses and chargers be returned?

Glassware and chargers will come to you clean and sanitized, we ask that these items are rinsed clean of food and beverages before being returned.

 
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©2019 by Sincerely Melissa.